1. INTRODUCTION

1.1 Purpose and Scope

These Terms and Conditions (the "Agreement") govern your use of the Hipocs platform ("Hipocs," "we," "us," or "our"), which operates as an online healthcare directory and marketing platform designed to facilitate connections between patients ("Users") and healthcare providers, including clinics, hospitals, and medical professionals ("Clinics" or "Providers").

By accessing or using the Hipocs website ("Website"), available at https://www.hipocs.com, you agree to comply with and be bound by this Agreement, along with our Privacy Policy, and any other applicable policies or guidelines referenced herein. If you do not agree to these Terms and Conditions, you must discontinue your use of the Website immediately.

1.2 Legal Entity Information

Hipocs is a company registered in the Netherlands, with its principal place of business at:

• Piet Heinkade 55, 1019 GM, Amsterdam, Netherlands

• KvK (Chamber of Commerce) Number: 93415907

• VAT Number: NL005017159B15

1.3 Nature of Services

Hipocs provides an informational and marketing platform that allows Clinics to list their services and connect with Users seeking medical treatments. The platform does not provide medical, diagnostic, or treatment services. Hipocs does not act as an agent, broker, or intermediary in any healthcare transactions, nor does it provide medical consultations, recommendations, or guarantees regarding the quality or legality of any Clinic’s services.

1.4 Acceptance of Terms

By accessing or using the Website, Users and Clinics acknowledge that they have read, understood, and agreed to be legally bound by these Terms and Conditions. Continued use of the Website constitutes acceptance of any modifications or updates made to these Terms and Conditions in the future.

1.5 Modifications to the Agreement

Hipocs reserves the right to update, modify, or revise these Terms and Conditions at any time, without prior notice. Such changes will take effect upon publication on the Website. It is the responsibility of Users and Clinics to regularly review the Agreement to stay informed about any updates. Continued use of the Website following any changes constitutes acceptance of the revised Terms and Conditions.

1.6 Eligibility and Access

To access and use the Hipocs platform:

• Users must be at least 18 years of age or of legal age in their jurisdiction to enter into legally binding agreements.

• Users who act on behalf of a business entity (such as a Clinic) warrant that they have the authority to bind the entity to this Agreement.

• Users and Clinics must ensure that they comply with all applicable laws and regulations when using the platform.

• Hipocs reserves the right to restrict or terminate access to the Website for any User or Clinic found to be in violation of these Terms.

1.7 No Doctor-Patient Relationship

Use of the Hipocs platform does not create a doctor-patient relationship between Users and Clinics. Any communications, consultations, or agreements between Users and Clinics remain independent of Hipocs, and we assume no responsibility for any medical decisions or treatments arising from such interactions.

1.8 Contact Information

For inquiries regarding these Terms and Conditions, you may contact Hipocs at:

• Email: support[at]hipocs.com

• Address: Piet Heinkade 55, 1019 GM, Amsterdam, Netherlands

2. DEFINITIONS

2.1 General Definitions

For the purposes of this Agreement, the following definitions shall apply:

• "User" refers to any individual or entity accessing or using the Hipocs Website, including both Patients and Clinics.

• "Patient" refers to any person using the Hipocs platform to search for, inquire about, or book medical treatments from a listed Clinic.

• "Clinic" or "Provider" refers to any business, entity, or individual healthcare provider offering medical, dental, cosmetic, or other healthcare services via the Hipocs platform.

• "Website" refers to the digital platform operated by Hipocs, accessible at https://www.hipocs.com, which provides directory listings, marketing opportunities, and booking facilitation services for medical treatments.

• "Services" refer to the functionalities provided by Hipocs, including but not limited to listing healthcare providers, facilitating inquiries, enabling booking requests, and marketing services for Clinics.

2.2 Business Model-Specific Definitions

• "Verified Clinic" refers to a Clinic that has undergone a limited verification process by Hipocs, which may include checking publicly available information or verifying certain submitted credentials. However, verification does not constitute an endorsement or guarantee of the Clinic’s services, expertise, or quality of care.

• "Deposit" refers to a partial payment made by a Patient through the Hipocs platform for a medical treatment, with the remaining balance payable directly to the Clinic.

• "Enquiry" refers to a non-binding request submitted by a Patient to a Clinic for additional information about treatments, pricing, or availability. Hipocs may facilitate this exchange but does not control or guarantee responses from Clinics.

• "Subscription Plan" refers to a paid membership model through which Clinics can gain additional exposure, enhanced listings, and access to premium features on the Hipocs platform.

2.3 Liability and Legal Terms

• "Agreement" refers to these Terms & Conditions, including all referenced policies and updates.

• "Third-Party Content" refers to any information, media, or promotional materials provided by Clinics, Users, or external parties that are displayed on the Hipocs Website. Hipocs does not control or verify the accuracy of such content.

• "Force Majeure" refers to any unforeseen events beyond the reasonable control of Hipocs, including but not limited to natural disasters, cyberattacks, regulatory changes, or technical failures, which may affect the availability of the Website or Services.

These definitions apply throughout this Agreement and should be referenced when interpreting any obligations, limitations, or rights outlined in the subsequent sections.

3. GENERAL TERMS

3.1 Agreement Scope

These Terms & Conditions constitute a legally binding agreement between Users, Clinics, and Hipocs. They govern all interactions on the Hipocs platform, including but not limited to browsing listings, submitting inquiries, making bookings, and subscribing to paid services. This Agreement applies to all Users and Clinics accessing the Website, whether or not they create an account.

3.2 Platform Access & Availability

Hipocs provides access to its Website on an "as-is" and "as-available" basis. While we strive to maintain continuous operation, we do not guarantee uninterrupted or error-free access. Hipocs reserves the right to modify, suspend, or terminate any feature of the Website at any time without prior notice.

Users acknowledge that:

• Website downtime may occur due to maintenance, updates, technical failures, or circumstances beyond Hipocs' control.

• Hipocs shall not be liable for any data loss, business interruption, or damages resulting from service unavailability.

• Users and Clinics are responsible for ensuring they have the necessary hardware, software, and internet access to use the platform.

3.3 No Guarantee of Outcomes

Hipocs does not guarantee the quality, availability, or effectiveness of any treatment or service offered by Clinics listed on the Website. Users acknowledge that all medical decisions and treatments are made independently between the Patient and the Clinic, and Hipocs bears no responsibility for medical outcomes, satisfaction, or disputes arising from services rendered.

3.4 User Accounts & Security

To access certain features of the Website, Users and Clinics may be required to create an account. By creating an account, Users and Clinics agree to:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of their login credentials.

• Accept full responsibility for any activity that occurs under their account.

• Immediately notify Hipocs of any unauthorized use or security breaches.

Hipocs reserves the right to disable or terminate accounts that:

• Violate these Terms & Conditions.

• Engage in fraudulent, abusive, or suspicious activities.

• Are inactive for an extended period.

3.5 Communications & Notifications

By using the Hipocs platform, Users and Clinics consent to receiving electronic communications, including emails, SMS, or push notifications, related to their activities on the Website. These communications may include:

• Booking confirmations and updates.

• Inquiry responses from Clinics.

• Platform announcements and policy changes.

• Marketing and promotional materials (subject to opt-out preferences).

Hipocs is not responsible for messages that are undelivered due to incorrect contact information, spam filters, or technical issues beyond our control.

3.6 Third-Party Links & Content

The Hipocs Website may contain links to third-party websites, resources, or advertisements. Hipocs does not:

• Endorse, control, or verify the accuracy of external content.

• Guarantee the availability or security of third-party websites.

• Accept liability for damages or losses incurred from interactions with third-party sites.

Users who access third-party links do so at their own risk and should review the terms and policies of those websites independently.

3.7 Compliance with Laws

Users and Clinics agree to use the Hipocs platform in compliance with all applicable local, national, and international laws. This includes but is not limited to:

• Healthcare regulations governing the provision of medical services.

• Data protection laws, including the General Data Protection Regulation (GDPR).

• Consumer protection laws related to advertising and financial transactions.

• Copyright, trademark, and intellectual property laws.

Hipocs reserves the right to remove any content, restrict access, or report activities that violate applicable laws or regulatory requirements.

3.8 Amendments & Updates

Hipocs reserves the right to update or modify these Terms & Conditions at any time. Users and Clinics will be notified of significant changes via email or platform announcements. Continued use of the Website after changes are published constitutes acceptance of the updated Terms & Conditions.

3.9 Contact & Support

For inquiries regarding these General Terms, Users and Clinics may contact Hipocs at:

• Email: support[at]hipocs.com

• Address: Piet Heinkade 55, 1019 GM, Amsterdam, Netherlands

4. ROLE OF HIPOCS

4.1 Nature of Hipocs’ Role

Hipocs functions solely as a marketing and directory platform that facilitates connections between Patients and Clinics. Hipocs does not provide medical services, consultations, diagnoses, or treatments. The platform serves as an intermediary where Clinics can list their services, and Users can explore, inquire about, and book medical procedures.

Hipocs is not a healthcare provider, insurance provider, or agent for any Clinic or User. Our role is strictly limited to offering a digital space where Clinics can present their offerings and Users can make informed choices based on publicly available information and Clinic-submitted details.

4.2 No Control Over Medical Services

Hipocs does not:

• Vet, regulate, or oversee the medical qualifications of Clinics or their practitioners beyond the verification measures disclosed in the "Verified Clinic" process.

• Interfere in the medical procedures, methods, or recommendations provided by Clinics.

• Supervise, evaluate, or monitor the effectiveness, safety, or legality of medical treatments listed on the platform.

Users acknowledge that any healthcare decisions are made at their own discretion and that Hipocs holds no liability for the quality, safety, or effectiveness of any treatment received from a Clinic.

4.3 Verified Clinics & Limited Verification

Some Clinics may be designated as "Verified" based on a review of publicly available information or credentials submitted by the Clinic. However, this verification does not constitute an endorsement, guarantee, or certification of the Clinic's quality, expertise, or adherence to regulatory standards.

Users should conduct their own due diligence before choosing a Clinic, as verification by Hipocs is limited to basic checks and does not replace official medical board certifications or regulatory approvals.

4.4 Publicly Listed Clinics & Third-Party Information

Some Clinics may be listed on the platform based on publicly available information, even if they have not directly registered with Hipocs. Hipocs does not claim ownership or responsibility for the accuracy of such listings. Clinics that wish to update or remove their publicly sourced information may contact Hipocs to request modifications.

4.5 No Guarantee of Availability or Accuracy

Hipocs does not guarantee that the information provided by Clinics is always accurate, complete, or up to date. Clinics are solely responsible for ensuring that their profiles, pricing, and service descriptions reflect current and truthful information.

4.6 No Liability for User-Clinic Transactions

Any transactions, payments, deposits, or agreements made between Users and Clinics are solely between the two parties. Hipocs does not:

• Process payments on behalf of Clinics beyond deposit facilitation when applicable.

• Provide refunds for services rendered by Clinics.

• Mediate disputes related to treatment outcomes, cancellations, or financial arrangements.

Users and Clinics are responsible for directly negotiating all terms related to bookings, treatments, pricing, and refunds.

4.7 Marketing & Promotional Activities

Hipocs offers Clinics various promotional and marketing tools, including featured listings, sponsored placements, and subscription-based visibility enhancements. These services do not imply preferential treatment or ranking based on medical quality but are instead structured as paid promotional opportunities.

4.8 Limitation of Hipocs' Obligations

Hipocs reserves the right to:

• Modify or discontinue any part of its platform without prior notice.

• Remove or restrict access to Clinics that violate platform policies.

• Decline requests from Clinics or Users that do not comply with applicable laws or regulatory standards.

By using the platform, Users and Clinics acknowledge and agree that Hipocs operates strictly as a facilitation service and is not responsible for any medical, legal, or financial outcomes arising from interactions initiated through the Website.

5. BOOKINGS, PAYMENTS & REFUNDS

5.1 Booking Process

Hipocs facilitates the booking process between Users and Clinics by providing an online platform where Users can browse, compare, and book treatments. However, Hipocs is not a party to any agreements made between Users and Clinics, and all bookings are subject to the Clinic’s own terms and conditions.

Users acknowledge that:

• Booking requests made through Hipocs are forwarded to the respective Clinic, which has sole discretion to accept or reject the booking.

• Clinics are responsible for confirming bookings and providing all necessary details, including pre-treatment instructions, appointment schedules, and pricing.

• Hipocs does not guarantee availability of any service listed on the platform.

5.2 Deposits and Payment Terms

In some cases, Users may be required to pay a deposit through the Hipocs platform to confirm a booking. The remaining balance is payable directly to the Clinic at the time of treatment, based on the Clinic’s payment policy.

• Payment of a deposit does not guarantee medical suitability for treatment. Final eligibility is assessed by the Clinic.

• If a User is deemed unsuitable for treatment upon consultation, refund policies will be determined by the Clinic.

5.3 Pricing and Currency

• Treatment prices displayed on the Hipocs platform are provided by Clinics and are for informational purposes only.

• Prices may be subject to change, and Clinics reserve the right to update them without prior notice.

• Prices may be displayed in different currencies, but Users should verify with the Clinic whether currency conversion fees or additional charges may apply.

5.4 Refunds and Cancellations

Hipocs does not process refunds for payments made to Clinics. Refund policies are established by each individual Clinic and should be reviewed prior to booking. Users should note that:

• Cancellation and refund policies vary between Clinics, and some deposits may be non-refundable.

• Users must communicate directly with the Clinic to request cancellations or refunds.

• Hipocs is not responsible for any disputes related to refunds, cancellations, or service dissatisfaction.

5.5 Dispute Resolution for Payments

Any disputes regarding payments, deposits, refunds, or service charges must be resolved directly between the User and the Clinic. Hipocs does not mediate or enforce financial agreements between the parties.

Users acknowledge that:

• If they experience payment-related issues, they must contact the Clinic’s customer service team.

• Hipocs is not liable for any financial losses arising from miscommunication, fraud, or service non-fulfillment by Clinics.

5.6 Taxes and Additional Charges

Clinics are responsible for determining and including any applicable taxes or additional charges in their pricing. Hipocs is not responsible for:

• VAT, local service taxes, or other applicable government-imposed fees.

• Any hidden charges not disclosed by the Clinic at the time of booking.

5.7 No Financial Responsibility of Hipocs

Hipocs serves solely as a marketing and booking platform and does not:

• Collect payments for treatments beyond deposit facilitation (when applicable).

• Hold or manage funds on behalf of Clinics or Users.

• Guarantee or insure payments made between Users and Clinics.

Users and Clinics must conduct financial transactions at their own risk and ensure compliance with applicable payment regulations.

6. USER RESPONSIBILITIES

6.1 General Conduct

Users agree to use the Hipocs platform responsibly and in compliance with applicable laws and regulations. Users must not engage in fraudulent, misleading, or illegal activities while interacting with Clinics or using the Website.

6.2 Accuracy of Information

Users are responsible for ensuring that all personal and medical information provided on the platform is accurate, truthful, and up to date. Providing false or misleading information may result in suspension or termination of access to the platform.

6.3 Compliance with Clinic Policies

When booking a treatment through Hipocs, Users must adhere to the Clinic’s policies regarding:

• Appointment scheduling and cancellations.

• Payment terms, including deposits and final payments.

• Pre-treatment and post-treatment instructions.

• Any other rules or regulations specified by the Clinic.

6.4 Communication with Clinics

Users are expected to communicate respectfully and professionally with Clinics. Harassment, abuse, or inappropriate conduct towards Clinics, their staff, or Hipocs personnel will not be tolerated and may result in account suspension or legal action.

6.5 Financial Responsibilities

Users acknowledge that Hipocs is not responsible for payment disputes between Users and Clinics. Users must ensure they:

• Understand and accept the Clinic’s payment and refund policies before booking.

• Pay the required deposit or treatment fees in a timely manner.

• Resolve any financial disputes directly with the Clinic.

6.6 Health & Medical Disclosures

Users must provide Clinics with relevant and accurate medical history and disclose any pre-existing conditions that may affect treatment. Users acknowledge that failure to disclose important medical information may result in complications for which neither the Clinic nor Hipocs will be held liable.

6.7 No Misuse of the Platform

Users must not:

• Attempt to manipulate reviews or ratings for Clinics.

• Post false, misleading, or defamatory content about Clinics or the Hipocs platform.

• Use automated systems or scripts to access or extract data from the Website without permission.

• Engage in unauthorized advertising or solicitation of services unrelated to the purpose of Hipocs.

6.8 Personal Responsibility for Treatment Decisions

Users acknowledge that they are solely responsible for making medical decisions based on the information provided by Clinics. Hipocs does not provide medical advice and does not endorse or guarantee the quality or safety of any treatment. Users should conduct their own due diligence and consult a licensed healthcare professional before proceeding with any treatment.

6.9 Reporting Violations

If Users encounter any fraudulent activity, misleading information, or unethical conduct by Clinics, they are encouraged to report it to Hipocs via support[at]hipocs.com. However, Hipocs is not obligated to intervene in disputes or investigate Clinics beyond its stated policies.

6.10 Consequences of Violating User Responsibilities

Failure to comply with these responsibilities may result in:

• Temporary or permanent suspension of the User’s account.

• Removal of the User’s ability to book treatments through Hipocs.

• Legal action if necessary, in cases of fraud or misconduct.

Users acknowledge that by using the Hipocs platform, they accept these responsibilities and agree to use the Website in good faith.

7. CLINIC RESPONSIBILITIES

7.1 General Obligations

Clinics using the Hipocs platform agree to:

• Provide accurate and truthful information regarding their services, pricing, and qualifications.

• Operate in compliance with all applicable medical, ethical, and legal regulations.

• Ensure that all representations made on the platform reflect the actual services they provide.

7.2 Accuracy of Listings

Clinics are responsible for maintaining and updating their profiles to reflect accurate details about:

• Available treatments and procedures.

• Pricing structures (if applicable).

• Practitioner qualifications and certifications.

• Clinic operating hours and availability.

Hipocs does not verify or guarantee the accuracy of Clinic-provided information and bears no responsibility for outdated or misleading listings.

7.3 Compliance with Healthcare Regulations

Clinics must ensure compliance with all relevant laws, including:

• Licensing and certification requirements for medical practitioners.

• Patient privacy and confidentiality laws, including General Data Protection Regulation (GDPR) obligations where applicable.

• Ethical advertising and marketing standards for medical services.

Failure to adhere to legal requirements may result in removal from the Hipocs platform.

7.4 Handling of Patient Inquiries and Bookings

Clinics are solely responsible for:

• Responding to patient inquiries in a timely and professional manner.

• Managing appointment scheduling, cancellations, and rescheduling requests.

• Clearly communicating payment and refund policies before confirming bookings.

• Providing pre-treatment and post-treatment care instructions as necessary.

7.5 Financial and Payment Responsibilities

• Clinics determine their own pricing, deposit policies, and refund conditions.

• Any financial transactions between Users and Clinics occur directly between the parties, without Hipocs' involvement.

• Clinics must comply with all applicable tax laws and financial regulations related to their services.

7.6 Professional Conduct and Ethical Standards

Clinics must:

• Treat all Users with professionalism and respect.

• Avoid misleading advertising, exaggerated claims, or deceptive practices.

• Refrain from coercing or pressuring Users into treatments they do not fully understand or consent to.

7.7 No Endorsement or Affiliation with Hipocs

• Clinics acknowledge that listing on Hipocs does not constitute an endorsement by Hipocs of their qualifications, expertise, or quality of care.

• Clinics must not misrepresent their relationship with Hipocs in marketing materials or communications.

7.8 Handling Complaints and Disputes

Clinics are responsible for addressing and resolving complaints from Users regarding:

• Treatment quality and patient care concerns.

• Refund requests or disputes regarding payments and deposits.

• Any other grievances related to services rendered.

Hipocs does not mediate disputes between Users and Clinics but may investigate complaints regarding violations of platform policies.

7.9 Consequences of Non-Compliance

Hipocs reserves the right to suspend or remove Clinics that:

• Provide false, misleading, or unverified information.

• Engage in unethical, deceptive, or unlawful practices.

• Repeatedly receive complaints from Users regarding service quality or conduct.

By listing on the Hipocs platform, Clinics acknowledge and agree to these responsibilities, ensuring a safe and reliable experience for Users seeking medical services.

8. PRIVACY & DATA PROTECTION

8.1 General Commitment to Privacy

Hipocs is committed to protecting the privacy and personal data of its Users and Clinics. Our data collection, storage, and processing practices comply with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant data protection regulations.

By using the Hipocs platform, Users and Clinics consent to the collection, use, and sharing of their information as outlined in this section and in our Privacy Policy.

8.2 Data Collection & Use

Hipocs collects and processes personal data only to the extent necessary for operating the platform and providing services. This includes:

• User Data: Name, contact information (email, phone number), booking details, and communication records.

• Clinic Data: Business details, healthcare provider information, licenses, service offerings, and financial details for billing purposes.

• Browsing Data: IP addresses, cookies, device information, and analytics to improve platform functionality and user experience.

Personal data is used for the following purposes:

• Facilitating communication between Users and Clinics.

• Managing bookings, payments (if applicable), and inquiries.

• Verifying Clinic credentials (where applicable).

• Enhancing platform security and fraud prevention.

• Marketing and service improvement (subject to opt-out preferences).

8.3 User Control & Data Rights

Under the GDPR, Users and Clinics have the right to:

• Access the personal data Hipocs holds about them.

• Rectify incorrect or outdated information.

• Delete their personal data under certain circumstances.

• Restrict processing of their data.

• Object to data processing for marketing purposes.

• Request data portability to receive their data in a structured format.

Users and Clinics may exercise these rights by contacting support[at]hipocs.com. Requests will be processed in compliance with legal obligations and within the required timeframe.

8.4 Data Security Measures

Hipocs employs industry-standard security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encryption protocols for data transmission.

• Access controls and authentication measures.

• Regular security audits and compliance checks.

• Secure storage solutions for sensitive data.

Despite these measures, no system can guarantee complete security. Users and Clinics should also take precautions, such as using strong passwords and keeping their login credentials confidential.

8.5 Third-Party Data Sharing

Hipocs does not sell or rent personal data to third parties. However, data may be shared with:

• Clinics: When a User submits an inquiry or booking request, relevant details are shared with the selected Clinic.

• Payment Processors: In cases where Hipocs facilitates deposits or transactions, data may be shared with third-party payment providers.

• Service Providers: Trusted vendors assisting in platform operation, security, or analytics (subject to confidentiality agreements).

• Legal Authorities: When required by law, Hipocs may disclose data to comply with legal obligations, enforce terms, or prevent fraud.

8.6 Cookies & Tracking Technologies

Hipocs uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings. Details on cookie usage are available in the Hipocs Cookie Policy.

8.7 Retention & Deletion of Data

Hipocs retains personal data only as long as necessary to fulfill service obligations or comply with legal requirements. Retention periods include:

• User & Clinic accounts: Data is retained as long as an account remains active.

• Booking & transaction records: Retained for legal and financial reporting obligations.

• Inactive accounts: Data may be deleted after a defined period of inactivity, subject to regulatory requirements.

Upon request, Users and Clinics can have their data deleted unless retention is required by law.

8.8 Reporting Data Breaches

In the event of a data breach affecting personal information, Hipocs will:

• Notify affected Users and Clinics as required by law.

• Take immediate steps to mitigate risks and prevent further exposure.

• Cooperate with regulatory authorities in compliance with legal obligations.

For privacy-related inquiries, Users and Clinics can contact support[at]hipocs.com.

9. DISCLAIMERS & LIMITATIONS OF LIABILITY

9.1 General Disclaimer

Hipocs provides an informational and marketing platform for healthcare services and does not offer medical advice, diagnosis, treatment, or endorse any Clinic, Provider, or medical service. The content available on the Hipocs Website, including Clinic listings, service descriptions, and reviews, is for informational purposes only and should not be relied upon as a substitute for professional medical consultation.

By using the Hipocs platform, Users acknowledge that:

• Hipocs is not a healthcare provider and does not control or supervise medical services offered by Clinics.

• Any medical decisions, consultations, or treatments sought through the platform are solely the responsibility of the User and the Clinic.

• Hipocs does not guarantee the accuracy, completeness, legality, or reliability of any medical information listed by Clinics.

• Clinics are responsible for ensuring the validity of their credentials, licenses, and medical expertise.

9.2 No Guarantee of Treatment Outcomes

Hipocs makes no representations, warranties, or guarantees regarding the quality, effectiveness, safety, or outcome of any medical treatment or procedure listed on the Website. Users acknowledge that:

• Medical results vary from patient to patient.

• Clinics operate independently, and Hipocs is not liable for treatment failures, medical negligence, side effects, or patient dissatisfaction.

• Users are encouraged to conduct their own research and consult licensed medical professionals before undergoing any treatment.

9.3 No Responsibility for Third-Party Content

The Hipocs platform contains content and information provided by Clinics, third-party advertisers, and external sources. Hipocs does not:

• Vet or verify the accuracy of Clinic listings, treatment descriptions, or medical claims.

• Endorse or take responsibility for user-generated content, reviews, or testimonials.

• Guarantee the availability or performance of third-party websites linked to from the Hipocs platform.

Users should independently verify any claims or medical information before making healthcare decisions.

9.4 Limitation of Liability

To the fullest extent permitted by law, Hipocs, its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• The use of, or inability to use, the Hipocs Website.

• Any booking, payment, or communication between Users and Clinics.

• Errors, omissions, interruptions, or delays in the Website’s functionality.

• Loss of data, unauthorized access, or security breaches affecting the Website.

• Medical malpractice, negligence, or dissatisfaction with services provided by Clinics.

In jurisdictions where limitations on liability are restricted, Hipocs’ liability shall be limited to the maximum extent permitted by law.

9.5 Indemnification

Users and Clinics agree to indemnify and hold harmless Hipocs from any claims, damages, liabilities, or legal expenses arising from:

• Misuse of the Hipocs platform.

• False or misleading information submitted by Clinics or Users.

• Violation of these Terms & Conditions.

• Breach of applicable healthcare regulations, licensing requirements, or professional misconduct.

9.6 Force Majeure

Hipocs shall not be held responsible for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, pandemics).

• Cyberattacks, hacking, or data breaches.

• Government regulations or legal changes affecting platform operations.

• Technical failures, internet disruptions, or server downtime.

Users and Clinics acknowledge that Hipocs is an intermediary platform and does not assume responsibility for external circumstances affecting the availability or accuracy of listed services.

By using the Hipocs platform, Users and Clinics expressly acknowledge and accept these disclaimers and limitations of liability.

10. TERMINATION & ACCOUNT SUSPENSION

10.1 Grounds for Termination or Suspension

Hipocs reserves the right to suspend or terminate access to the platform, either temporarily or permanently, under the following circumstances:

• Violation of Terms: Users or Clinics found to be in violation of these Terms & Conditions, including fraudulent activity, misleading advertising, or abuse of platform features.

• Legal or Regulatory Requirements: If required by applicable laws, regulatory authorities, or government mandates.

• User or Clinic Request: If a User or Clinic voluntarily requests account closure.

• Non-Payment: Clinics that fail to meet payment obligations for premium services or subscriptions may have their accounts restricted or removed.

• Security Concerns: If a User or Clinic account is found to be compromised, involved in fraudulent activities, or poses security risks to the platform.

• Inactivity: Hipocs may deactivate accounts that have been inactive for a prolonged period, subject to prior notice.

10.2 Consequences of Termination or Suspension

• Restricted Access: Users or Clinics whose accounts are suspended will lose access to platform features, including inquiry submission, bookings, and messaging.

• Removal of Listings: Clinics that are terminated from the platform will have their listings and profiles removed.

• Outstanding Financial Obligations: Termination or suspension does not relieve Clinics of any outstanding financial obligations to Hipocs.

• No Liability for Termination: Hipocs is not liable for any damages, losses, or claims arising from the termination or suspension of an account.

10.3 Appeal & Reinstatement

Users and Clinics who believe their accounts were suspended or terminated in error may appeal by contacting support[at]hipocs.com. Hipocs will review appeals on a case-by-case basis, but reinstatement is not guaranteed.

10.4 Effect of Termination

Upon termination:

• All rights granted under these Terms & Conditions immediately cease.

• Users and Clinics must discontinue use of the platform.

• Hipocs may retain certain information in compliance with data protection laws and regulatory requirements.

By using the Hipocs platform, Users and Clinics acknowledge and accept Hipocs’ right to enforce account suspensions or terminations where necessary.

11. GOVERNING LAW & DISPUTE RESOLUTION

11.1 Governing Law

These Terms & Conditions, along with any disputes, claims, or controversies arising from or related to the use of the Hipocs platform, shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Users and Clinics acknowledge that their use of the Hipocs platform may also be subject to additional local, national, or international laws and regulations depending on their jurisdiction. It is their responsibility to ensure compliance with all applicable legal obligations.

11.2 Dispute Resolution Process

Hipocs encourages Users and Clinics to resolve disputes amicably through direct communication. If an issue cannot be resolved informally, the following dispute resolution procedures apply:

11.2.1 Negotiation & Mediation

• In the event of a dispute, Users and Clinics agree to first attempt to resolve the matter through good-faith negotiation.

• If the dispute remains unresolved after 30 days of negotiation, either party may request mediation before proceeding to legal action.

• Mediation shall be conducted in Amsterdam, Netherlands, in accordance with Dutch mediation regulations.

• The costs of mediation shall be shared equally between the parties unless otherwise agreed.

11.2.2 Arbitration

If mediation does not result in a resolution, the dispute shall be submitted to binding arbitration under the following conditions:

• Arbitration will be conducted by a single arbitrator under the rules of the Netherlands Arbitration Institute (NAI).

• The arbitration proceedings shall take place in Amsterdam, Netherlands.

• The arbitration shall be conducted in English.

• The decision of the arbitrator shall be final and binding on both parties.

• The costs of arbitration shall be borne by the losing party unless otherwise determined by the arbitrator.

11.3 Exemptions from Arbitration

Notwithstanding the arbitration clause, Hipocs reserves the right to seek injunctive or equitable relief in Dutch courts where necessary to prevent unauthorized use, fraud, data breaches, or violations of intellectual property rights.

11.4 Jurisdiction & Venue

If arbitration is deemed inapplicable or unenforceable in a particular dispute, Users and Clinics agree that all legal proceedings shall be brought before the courts of Amsterdam, Netherlands, which shall have exclusive jurisdiction.

11.5 Class Action Waiver

Users and Clinics agree that any disputes with Hipocs shall be handled on an individual basis and shall not be combined into any class action, collective lawsuit, or representative proceeding.

11.6 Time Limit for Claims

To the extent permitted by law, Users and Clinics agree that any claim or cause of action arising from or related to their use of the Hipocs platform must be filed within one (1) year from the date the claim arose. Failure to do so shall result in the claim being permanently barred.

By using the Hipocs platform, Users and Clinics acknowledge and accept the dispute resolution framework outlined in this section.

12. CHANGES TO TERMS

12.1 Right to Modify Terms

Hipocs reserves the right to update, amend, or modify these Terms & Conditions at any time, without prior notice. Any changes will become effective upon publication on the Hipocs website.

Users and Clinics acknowledge that it is their responsibility to regularly review these Terms & Conditions to stay informed of any updates. Continued use of the Hipocs platform after modifications are published constitutes acceptance of the updated Terms & Conditions.

12.2 Notification of Changes

• Hipocs may, at its discretion, notify Users and Clinics of significant changes via email or through platform notifications.

• Minor updates, clarifications, or editorial modifications may be made without direct notice.

12.3 Material Changes

If any changes materially impact Users’ or Clinics’ rights or obligations, Hipocs will provide a 30-day advance notice before the changes take effect, except where immediate changes are required by law or to protect the integrity of the platform.

12.4 User & Clinic Acceptance of Changes

By continuing to use the Hipocs platform after changes take effect, Users and Clinics expressly acknowledge and accept the revised Terms & Conditions. If a User or Clinic does not agree with the changes, they must cease using the platform and request account termination.