Just got home from my first visit. A family business, first and foremost. Rare these days. Secondly, my first mole examination and they were thorough literally head to toe and their knowledge showed immediately. Highly recommended!

Morgan Gills

October 16, 2020

Mackenzie Amans

March 19, 2020

I have been a patient of Doctor Heller for over a year and have continuously received terrible patient care and customer service. When I first visited Doctor Misha Heller I was pushed to go on acutane relentlessly even though I had thoroughly explained my hesitations about going back on this pill. I was given another medication and everything seemed to level out. A few months later, I reached back out to doctor Heller's office to discuss going on Accutane as my acne had not gone away fully. Besides dealing with the terrible reception staff who is disingenuous and extremely passive while on the phone I was able to meet with doctor Heller for all of 10 minutes for a consult where she basically wrote me a prescription for the acutane and left. Being a female patient on acutane there is a 30 day wait period before I am able to get my blood drawn and prescription for the pill. I gave them my previous patient id number and dermatologist's office number for any questions they may have when setting me up in their system. Weeks went by and no one reached out to tell me my window of time I was able to get my blood drawn. I took it upon myself to call doctor Heller's office to see what my window was and the PA told me my previous dermatologist was no longer practicing and she could not get the information she needed for my account. I found that odd as I was on the other line with her when I called Doctor Heller's office. I come to find out she had never called my old dermatologist. While I found that extremely irritating and unprofessional, asked her to enter me in the system as a new patient based on her recommendation. This would be another 30 days I now had to wait. Today, when I decided to call and check up today to see when my new window would be, as it is clearly is too difficult for them to call me...even though they continuously said they would on our last phone call. I was met with great disappointment and anger when they had once again forgot to put me in the system. What was the most frustrating was when Teri, the women on the phone accused me of not doing "my part" in this process, which was coming in for my first initial appointment. She was apologetic when I informed her that I did in fact come in over a month ago to set this up and called numerous time. I am writing this in efforts to inform any new patient of Heller dermatology to continuously follow up with them and understand that they do not have your best interest in mind. I am extremely insecure about my acne and was hoping to have this issue resolved or at least started by now. Not only am I now 3 months from my original start date thanks to their negligence I know am driving to Newport Beach from Long Beach to see my old dermatologist again (which I originally left due to the long drive) because I know she will take much better care of me. I recommend anyone looking for a reound dermatologist should see Doctor Reinstadler in Newport or Zena Gabriel. While I am sure Doctor Heller's father did a great job building a loyal clientele in Long Beach, his daughter Misha is ruining that by being so unprofessional.

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