My mother went to see Dr. Rivera three times in the past six months at CEI in late 2024/early 2025. Dr. Rivera saw her for tear duct surgery due to watery eyes. At each visit, Dr. Rivera was rude and failed to listen to my mom’s concerns. She lacked empathy and rushed through appointments without addressing my mom’s questions for follow-up and next steps. She didn't even introduce herself. Sadly, my mom is still experiencing the watery eyes, so the procedure was ineffective, and Dr. Rivera offered no solution moving forward. If you’re in search of an eye doctor, go elsewhere. We are lucky in Cincinnati to have multiple large health systems with plenty of options to consider.

Mary Fennell

February 14, 2025

I had a single appointment with Dr. Rivera at CEI in 2023, and unfortunately, it was a deeply disappointing experience. From the moment I arrived, I felt unfairly judged. Dr. Rivera did not introduce herself, nor did she offer a warm or welcoming demeanor. Instead, she was distant, cold, and seemed disengaged. At one point, she stated, “Insurance doesn’t pay for this,” implying an assumption about my financial situation without any basis. Her facial expressions and overall attitude made it clear that she did not take my concerns seriously, leaving me with the distinct impression that she believed I was wasting her time. I strongly believe that Dr. Rivera could benefit from greater awareness and education regarding the diverse economic backgrounds of her patients. Black wealth in America is significant, and there are millions of Black individuals who can and do invest in elective procedures such as plastic surgery. Following my appointment with Dr. Rivera, I chose to seek care elsewhere and had the procedure done by another plastic surgeon—happily paying twice as much in cash. As a minority herself, I would hope Dr. Rivera understands the importance of treating all patients with respect and dignity, regardless of assumptions or biases.

Juliet TIssot

October 3, 2024

Dr. Rivera was an hour and 15 minutes late to our appt. When she came in she offered no apologies and no explanation for wasting my time. Then she was condescending and rude. Perhaps she was having a bad day but I would never let anyone operate on me who displays such lack of personal control. I left w/o checking out or following up. Really bad experience all around.

Pamela Braunstein

February 3, 2023

Really like her! She and her staff put my husband and I totally at ease during his procedure. One of the most caring doctors we have ever met.

Kim Shults

August 10, 2022

I loved how she answered all of my questions and offered to explain more. She's so busy and still takes the time with each of her patients. Even the surgical nurse commented in private, "I see a lot of surgeons and I wouldn't hesitate to send any of my family members to Dr. Rivera." That sold it!

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Chemical peel in Cincinnati by Roxana Y. Rivera, MD

Roxana Y. Rivera, MD

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